Thank you for the boilerplate response, but let’s be realistic here.
The necessary source code and crash logs are already laid out perfectly in this thread. Saying you “require more information” is factually incorrect and comes across as pure professional laziness to avoid digging into the code.
We pay for Apryse/PDFTron as a premium enterprise solution, not to play ticketing ping-pong. I am experiencing the exact same production block as the OP.
Instead of making your users do your administrative work, please copy-paste the data already provided here, forward it to your dev team, and give us a real, technical answer. What is the status of this crash?