pdfNetDriver._64 error

[bclayton]

Product: PDFNet on node 16

Product Version:

Please give a brief summary of your issue:

PDFTrom PDFNet printer is installed - await PDFNet.Convert.printerIsInstalled(‘PDFTron PDFNet’) returns true

printer driver errors on await PDFNet.Convert.printerSetPrinterName('PDFTron PDFNet returns an assertion error

Please provide a link to a minimal sample where the issue is reproducible:

[system]

Hello, I’m Ron, an automated tech support bot

While you wait for one of our customer support representatives to get back to you, please check out some of these documentation pages:

Guides:

• Convert to PDF with virtual printer on Cross-Platform (Core) - About converting to PDF
• APIs for PDF optimization on Cross-Platform (Core)
• APIs for MS Office (docx, xlsx, pptx) to PDF conversion on Cross-Platform (Core)
• Code Samples to convert to / from PDF on Cross-Platform (Core)

APIs:

• Class Convert.Printer - IsInstalled()
• Class PDFNet - SetConnectionErrorHandlingMode(PDFNet.ConnectionErrorHandlingMode)
• Delegate PDFNet.ConnectionErrorProcDelegate

Forums:

• How do I resolve “Failed to initialize OLE libraries” in my Office to PDF / XPS converter?
• Setting up PDFNet virtual PDF driver & conversion on a 64-bit machine
• Error when Converting PPTX to PDF

[kmirsalehi]

Hi Brock,

To investigate further could you please provide the following information.

1. Input file(s)
2. Generated output file(s) or errors
3. Code and settings used to generate (2) from (1)
4. Screenshots showing the output, and clearly indicating what you expected to get instead, and also clearly indicating the application/browser being used to view.

[bclayton]

Hi there,

Line 16 causes the error below

[bclayton]

printer is installed

[kmirsalehi]

From your screenshot the printer is properly installed. You can go ahead and use it without needing to call printerSetPrinterName() or anything else in that the code you sent.