Synced viewers diff sample shows only result for the first page of docx multi page document

Technical Support WebViewer
,
1

WebViewer Version: latest

Do you have an issue with a specific file(s)? Office docx
Can you reproduce using one of our samples or online demos? yes
Are you using the WebViewer server? no
Does the issue only happen on certain browsers? no
Is your issue related to a front-end framework? yes
Is your issue related to annotations? no

Please give a brief summary of your issue:
When using synced viewers with docx file, the compare result does not show page selector or cannot be scrolled even the document has multiple pages. Scrolling on the left or right panel does neither change the page on the result.

Randomly it works maybe 1 time from 10 when using same document.

Please describe your issue and provide steps to reproduce it:

  1. Open the demo: https://docs.apryse.com/samples/web/samples/advanced/diff/
  2. Use “Or choose your own files” and upload multi page docx files
  3. 9 out of 10 times the middle panel cannot be scrolled to other than first pages.

(The more descriptive your answer, the faster we are able to help you)

Please provide a link to a minimal sample where the issue is reproducible:
Apryse sample, see reproduce steps

2

Hi,

We’re currently looking into this, thanks for your patience.

Wanbo

3

Hi,

Do you see errors in the console when testing?

Thanks.

Wanbo

4

No errors in the console.

5

Hi,

We were able to reproduce the issue, and I have added it to our backlog. Our product team will review it later.

Thanks.

Wanbo

6

Any news about this?

BR, Anssi

7

Hi,

I just checked that the fix should be available in the latest nightly build of WebViewer v10.0, please try it out. Thanks.