The built-in stamp on the PDF file cannot be displayed

[rsc]

WebViewer Version:
10.9.0
Do you have an issue with a specific file(s)? yes
Can you reproduce using one of our samples or online demos? yes
Are you using the WebViewer server? false
Does the issue only happen on certain browsers? false
Is your issue related to a front-end framework? false
Is your issue related to annotations? yes

Please give a brief summary of your issue:
The built-in stamp on the PDF file cannot be displayed and causes the inability to download properly.

Here is the PDF with the stamp indicating the issue.
18R-ff_2.pdf (991.8 KB)

[luke.dam]

Hello Chang,

Thank you for contacting WebViewer Forums.

It seems that the PDF file was badly created as I was not able to open the document in our environment and other applications like Adobe prompt an error message. How was this PDF created?

Regards,
Luke Dam

[rsc]

I can open this file normally using Adobe and did not find any error messages.

[rsc]

I opened this file using Adobe Acrobat and found two blank stamps at the bottom of the file that cannot be displayed, so I suspect that this issue may be caused by them.

[luke.dam]

Hello Chang,

Thank you for your reply.

The PDF file also has several hidden layers and outlines that may be causing issues as well:

And the error in Adobe:

I hope this helps in the investigation.

Regards,
Luke

[rsc]

For us, we would prefer to ignore the parts that cannot be rendered properly, and the normal parts should be displayed normally instead of the current situation where they cannot be displayed at all.
Thanks

[luke.dam]

Hello Chang,

Unfortunately, there is no way to ignore parts of the PDF data that are corrupted and render other parts that are fine. We would recommend that the PDF is fixed or recreated.

Regards,
Luke

[rsc]

I got it, thanks for your reply.