Installed latest web viewer server ( in C: drive) and changed the cache location to be in D: drive. The files are fetched in the cache location inside the D: drive, but the viewer can not find it to display the document.
Hello, I’m Ron, an automated tech support bot
While you wait for one of our customer support representatives to get back to you, please check out some of these documentation pages:Guides:
- How to load updated WebViewer files without clearing cache?
- Optimize / customize WebViewer Server usage - Caching and Performance
- Get started by setting up WebViewer Server
Please refer to this guide for changing the internal cache location. You may have skipped the step which requires changing of the server.xml when using Windows.
That fixed the issue. I had not updated the server.xml file with the internal cache location. Thanks a lot.