404 Not found after changing cache location

Installed latest web viewer server ( in C: drive) and changed the cache location to be in D: drive. The files are fetched in the cache location inside the D: drive, but the viewer can not find it to display the document.

Hello, I’m Ron, an automated tech support bot :robot:

While you wait for one of our customer support representatives to get back to you, please check out some of these documentation pages:


Hi Spoudel,

Please refer to this guide for changing the internal cache location. You may have skipped the step which requires changing of the server.xml when using Windows.

1 Like

That fixed the issue. I had not updated the server.xml file with the internal cache location. Thanks a lot.