In order to make solutions to common problems easier for everyone to find, PDFTron is changing its support policy.
Free support is being transitioned to the PDFNet Forums (https://groups.google.com/forum/#!forum/pdfnet-webviewer, https://groups.google.com/forum/#!forum/pdfnet-sdk) and StackOverflow (http://stackoverflow.com/questions/tagged/pdftron+or+pdfnet).
Direct support will be only available to Annual Maintenance & Support Subscribers (https://www.pdftron.com/support/maintenance.html), or those who have found bugs in PDFTron software. If you need to share confidential information, please use the Report a Problem Form (https://www.pdftron.com/support/reportproblem.html) rather than emailing support directly or posting to publicly-visible forums.
To summarize:
- If you’ve found a bug in PDFTron software, please use the Report a Problem form:
https://www.pdftron.com/support/reportproblem.html
- If you have a technical question (“How do I do this?” or “I’m seeing this error, why?”) please post your question on one of the following forums:
PDFNet Forum:
https://groups.google.com/forum/#!forum/pdfnet-sdk
WebViewer Forum:
https://groups.google.com/forum/#!forum/pdfnet-webviewer
PDFTron on Stackoverflow:
http://stackoverflow.com/questions/tagged/pdftron+or+pdfnet
If you have a valid AMS subscription, you can also use the Report a Problem form (if you need to share confidential information).
- If you have a question about licensing, please email sales at pdftron dot com. If you’d like to receive a quote, please use the Quote Request Form:
https://www.pdftron.com/licensing/quote.html
- If you have a feature request, you can submit it through:
https://www.pdftron.com/support/featurerequest.html
- If you’d like to request custom development, you can do so at:
https://www.pdftron.com/support/professionalservices.html
- If you’re just looking into PDFTron software for the first time, please tell us more about what you’re looking for at:
https://www.pdftron.com/support/presales.html
Examples:
- “I have valid AMS…”
— Report a Problem - “How do I…?”
— PDFNet or WebViewer Forums, or StackOverflow - “Why did I get this error…?”
— PDFNet or WebViewer Forums, or StackOverflow - “Why did I get this error, which is definitely a bug…?”
— Report a Problem - “I have a feature idea”
— Feature Request - “I have a feature request”
— Professional Services - “I’m evaluating PDFTron software”
— Ask a Question - “I have a licensing or sales question”
— sales at pdftron dot com - None of the above — PDFNet or WebViewer Forums, or StackOverflow