Annotation's context menu not working when using side by side comparison

Technical Support WebViewer
,
1

WebViewer Version: 10.6

Do you have an issue with a specific file(s)? No
Can you reproduce using one of our samples or online demos? Yes
Are you using the WebViewer server? No
Does the issue only happen on certain browsers? No
Is your issue related to a front-end framework? Maybe
Is your issue related to annotations? Yes

Please give a brief summary of your issue:
Annotation’s context menu not working when using side by side comparison

Please describe your issue and provide steps to reproduce it:
Our Development team is currently implementing the semantic files comparison (as shown in your online demo JS Semantic PDF Files Comparison Demo | Apryse WebViewer) but we are experiencing some issues when adding annotations on documents.
This feature seems not working properly.
We tried to highlight sentences or add a new note by using the context menu but we can’t see it in the comment’s panel.
Could you please assist here? Provide some guidance or documentation. (maybe we missed something)

Please provide a link to a minimal sample where the issue is reproducible:

2

Thank you for posting the incident to our forum. We will provide you with an update as soon as possible.

3

Hi there,

When you are in semantic compare mode, you will normally not see the notes panel because the compare panel is showing instead.

To show each panel, you can either toggle on the notesPanel or the comparePanel:

instance.UI.toggleElementVisibility('notesPanel')
or 
instance.UI.toggleElementVisibility('comparePanel')

Best regards,
Kevin Kim