Somehow we break something in our app. and when we try to open a any Document. the app stop responding.
I looked it up and found that when I delete the file inside the container /AppData/Library/Caches/trn_thumb_cache, app works again. I shared the file.
is there any idea what is the main cause of that problem, thanks and sorry for lack of information.
trn_thumb_cache.zip (883.6 KB)
When did this start occurring? What changed at that time?
Please provide full error message, stack trace, and any related logs.
Are you able to reproduce the issue using one of the sample projects in our SDK?
Or does this only occur in your own project? If so, we would need access, or related code snippets.
Is the issue specific to a certain file? If so, we would need that file to diagnose further.
Does the issue occur, or not occur, on certain devices? If so please provide details.
What version of our SDK are you using?