Bug: Checkboxes Convert to Radio Buttons After Document Switch

Technical Support WebViewer
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Subject: Bug: Checkboxes Convert to Radio Buttons After Document Switch

Issue Description:
We have identified a bug in the Apryse viewer (reproducible on showcase.apryse.com) that occurs when handling forms. The issue is not related to the file itself but to how the editor behaves when switching documents.

Steps to Reproduce:

  1. Open https://showcase.apryse.com/multi-tab-support.
  2. Add one or more checkboxes using the “Forms” button.
  3. Switch to a different document.
  4. Return to the initial document where the checkboxes were added.
  5. Click on one of the tool buttons in the “Forms” section.
  6. Switch to another document again.
  7. Return to the initial document: the checkboxes have now been converted into radio buttons.

Affected Versions:

  • Apryse WebViewer 11.2
  • Apryse WebViewer 11.3

Attachments:
A video demonstration of the issue is attached.

Request:
Could you confirm if this bug has been acknowledged and provide an estimated timeline for its resolution?

Thank you for your support.

1 Like
2

Hello @w.bonazzoli,

Thank you for posting on our forum,

After following the steps provided, we were able to reproduce the issue on our end. We have raised this issue and have added it to our backlog for our Product team to review.

We do not have a firm timeline at this moment when the issue will be worked on, but we will be sure to reach out if we have an update to provide.

Thank you for bringing this to our attention.

Best Regards,
Jacob Romano Carlsen
Web Development Support Engineer
Apryse Software Inc.

1 Like
3

Hi Jacob,

Thanks for the update. Do you have any new insights or an estimated timeline from the Product team?

Best,
William

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4

Hello @w.bonazzoli,

Thanks for reaching out.

After speaking to Product team, the issue is still on our backlog, however we do not have any timelines that we can provide at this time.

As soon as we receive an update regarding this issue, we’ll be sure to reach out on this forum post.

Thank you for your patience.

Best Regards,
Jacob Romano Carlsen
Web Development Support Engineer
Apryse Software Inc.

1 Like