Bug : Invisible and random character limit on form fields

Technical Support
1

Product: Webviewer

Product Version: 11

Please give a brief summary of your issue: Invisible and random character limit on form fields

Please describe your issue and provide steps to reproduce it:
For some fields (but I cannot see any difference between them and others), the field is long but when I write in it I am blocked after a few characters (same number of characters for all fields, and it increases when I zoom out).
The problem doesn’t show up on Chrome viewer or in Adobe. Please find attached screenshots for your demo vs Chrome and the test PDF.

fields-not-blocked-on-Chrome-viewer
fields-not-blocked-on-Chrome-viewer1782×870 63.3 KB

fields-are-blocked-on-pdftron
fields-are-blocked-on-pdftron1813×911 93 KB

fields-I-can-write-more-if-I-zoom-out
fields-I-can-write-more-if-I-zoom-out1802×908 72.5 KB

Courrier-test.pdf (3.3 MB)

Please provide a link to a minimal sample where the issue is reproducible: your online demo https://showcase.apryse.com/

1 Like
2

Hi, we found out several things during our investigation :

  • a weird one : starting in the field with < allows to write as much as we want
  • a workaround : desactivating the “doNotScroll” attribute (but we don’t want to do that, otherwise what doesn’t fit will be truncated when printing)
1 Like
3

Hello Alicia,

Thank you for contacting WebViewer Forums.

How were these text fields generated? Typically the default behaviour allows text to keep writing without any character limit.

Regards,
Luke

1 Like
4

Hi Luke,
those text fields were generated using Adobe Pro. No character limit was defined, we only wanted to prevent horizontal scroll with the “doNotScroll” attribute.

1 Like
5

Hello Alicia,

This issue has been fixed in our latest patch 11.3. Can you take a look and see if the issue still persists?

Regards,
Luke

1 Like
6

Hi Luke,
Thank you, we have tested and it works nicely!
Best,
Alicia

1 Like