Do you have an issue with a specific file(s)? NO
Does the issue only happen on certain browsers? We tried on Chrome, & Safari in Ipad, both does not work.
Is your issue related to annotations? Yes
Everything is working fine for windows computers, but we have got a few user issues for the textbox does not work on the ipad (we tried the same and confirmed its not working)
These are the exact steps on ipad.
Once the pdf is loaded,
Selecting the textbox from the toolbar,
Click anywhere non the pdf - puts the default text there,
It does not take the focus when I try double click on the text - it just stays inactive.
Hello, I’m AiRon, an automated tech support bot While you wait for one of our customer support representatives, I can help you with your question.
It seems like you’re experiencing an issue with text annotations on iPads using WebViewer. This problem might be related to how touch events are handled on mobile devices compared to desktop environments.
Some things you can try:
Check if there are any CSS styles or JavaScript that might be affecting touch events on the iPad. Ensure that the text box is not being prevented from receiving focus due to CSS properties like pointer-events or JavaScript event handlers.
Verify that the WebViewer is properly configured to handle touch events. Sometimes, mobile-specific handling is required for touch devices, which can differ from clicks on a desktop.
Ensure that your WebViewer version is compatible with the iOS version running on the iPad. Some touch handling issues may be specific to certain iOS versions.
Consider testing with a minimal setup to rule out any custom configurations or third-party libraries that might interfere with text box interactions.
