Convert DOCX to PDF results in cutoff graphic in the header

Technical Support
1

Product: PDFNet SDK Trial

Product Version: 9.4.2

Please give a brief summary of your issue:
(Think of this as an email subject)
When converting a DOCX to PDF the graphic in the header is cutoff.

Please describe your issue and provide steps to reproduce it:
(The more descriptive your answer, the faster we are able to help you)
Calling DocxToPdf() to convert the file.

Please provide a link to a minimal sample where the issue is reproducible:

2

Hi Brandon,

To investigate further could you please provide the following information.

  1. Input file(s)
  2. Generated output file(s)
  3. Code and settings used to generate (2) from (1)
  4. Screenshots showing the output, and clearly indicating what you expected to get instead, and also clearly indicating the application/browser being used to view.
3

I opened a ticket #44389 Trial Technical Support Inquiry [ID: 492624173342422]. The test input and output files are attached to this ticket. Here is code and settings:
…
private static pdftron.PDFNetLoader loader = pdftron.PDFNetLoader.Instance();
private const string DEMO_KEY = “demo:xxxxxxx:xxxxxxxxxxxxxxxxxx”;

    private string _sourcePath;
    private string _destinationPath;
    public bool ConvertToPdf()
    {
        try
        {
            using (PDFDoc pdfdoc = new PDFDoc())
            {
                // perform the conversion with no optional parameters
                pdftron.PDF.Convert.OfficeToPDF(pdfdoc, _sourcePath, null);

                // save the result
                pdfdoc.Save(_destinationPath, SDFDoc.SaveOptions.e_linearized);
            }
        }  catch (Exception ex)
        {
            return false;
        }
        return true;
    }

…