Creating a rectangle annotation when the viewer is zoomed to 270% or more results in the annotation being placed way off the intended location in the document

Technical Support WebViewer
1

WebViewer Version: 10.2.3

Do you have an issue with a specific file(s)? No
Can you reproduce using one of our samples or online demos? Yes
Are you using the WebViewer server? No
Does the issue only happen on certain browsers? No
Is your issue related to a front-end framework? No
Is your issue related to annotations? Yes

Please give a brief summary of your issue:
Creating a rectangle annotation (or any other annotation that requires the user to drag the mouse) when the viewer is zoomed to 270% or more results in the annotation being placed way off the intended location in the document. This only happens when the left hand panel is open

Please describe your issue and provide steps to reproduce it:
0.) Make sure the left hand panel is open
1.) Zoom the viewer to more 270% or more
2.) Create a rectangle annotation

Expected result:
Created rectangle is under the mouse’s location in the document

Actual result:
Created rectangle is way off to right of the mouse’s location in the document

Please see video of the issue:

Please provide a link to a minimal sample where the issue is reproducible:

2

Hi there,

Thank you for contacting WebViewer forums,

We are able to reproduce this issue and have noted it in our backlog for our product team to review.
We don’t have a timeline for when it will be fixed but if it does get fixed we’ll let you know when it’s available in an experimental build to test out and the estimated official release date.
You can also keep an eye out on our change-logs as the fix will be noted there as well.

Best regards,
Kevin Kim

3

Hi there,

This issue has been resolved and is available in newer versions of WebViewer. Please update to see the results.

Best regards,
Kevin Kim