Custom annotation duplicated in pageloaded

Technical Support WebViewer
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1

WebViewer Version:8.5.0

Do you have an issue with a specific file(s)? Yes
Can you reproduce using one of our samples or online demos? No
Are you using the WebViewer server? Yes
Does the issue only happen on certain browsers? No
Is your issue related to a front-end framework? No
Is your issue related to annotations? Yes

Please give a brief summary of your issue:
When the document page loaded custom annotations were duplicated.

Please describe your issue and provide steps to reproduce it:

I saved the annotation to the new version before the annotation was not a solid color.
This annotation is in the uploaded file itself. It was not created by WebViewer.
image
but loaded the new version after the annotation was a solid color.
image

2

Hello Shirotsoi,

Thank you for contacting WebViewer Forums.

To investigate the issue, can you please provide the document with this annotation discrepancy?
Are you able to see the same issue on our showcase demo? https://showcase.apryse.com

Regards,
Luke

3

Hi Luke ,
In showcase demo i don’t fund this issue.
but i founded other question.
I want to know AnnotationManager.exportAnnotations this function can not included custom annot ?

image
image1807×145 33.6 KB

4

Hello Shirotsoi,

Thank you for your reply.

You can use DOMParser() to edit or remove data from the XFDF string. More information here: Advanced-load | Apryse Documentation

Regards,
Luke