Docx password protected not firing

PDFTron Android
Product Version:
Please give a brief summary of your issue:
I have a docx file that is stored on the web. We are using PDFTron to open our documents. With password protected pdfs, we can open them by observing the “onDownloadEvent”. This event is not firing off for password protected docx files.

Please describe your issue and provide steps to reproduce it:
(The more descriptive your answer, the faster we are able to help you)

Please provide a link to a minimal sample where the issue is reproducible:

Hello, I’m Ron, an automated tech support bot :robot:

While you wait for one of our customer support representatives to get back to you, please check out some of these documentation pages:


Hi @jenny.brown

Currently we don’t support .docx password-protected files, only PDF files.

Could you describe to us the use case for how password-protected .docx files are used in your app?