Enable color separation creates a problem with PDF image

Technical Support WebViewer
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1

WebViewer Version: 9.4.0

Do you have an issue with a specific file(s)?
Yes, it’s for a specific file. I cannot share the files but here is the screenshot.
image

Can you reproduce using one of our samples or online demos?
If I upload the same file to web viewer demo I can get the same results.
Are you using the WebViewer server?
Yes
Does the issue only happen on certain browsers?
No

Please give a summary of your issue:
When color separation is enabled on the webviewer it shows the background glow as weird colors. But if I disable the color separation it goes back to normal.
Please help.
I would appreciate any help you can provide. Thanks in advance.

2

Hi there,

Thank you for contacting WebViewer forums,

Could you please try updating your WebViewer to the latest version (10.6) and see if you can reproduce the issue? We do not have WebViewer 9.4.0, see all released versions here:

Could you verify which demo you are testing in? i.e. https://docs.apryse.com/samples/web/samples/pdf-manipulation/color-separation/

Could you also please share the document and all the relevant code snippets to reproduce this issue?
If you cannot share the files here, feel free to create a support ticket here:

Best regards,
Kevin Kim