Version: 11.2
Can you please let me know the root cause of this issue. It’s working for other files.
Thank you.
1 Like
Hello, I’m AiRon, an automated tech support bot 
While you wait for one of our customer support representatives, I can help you with your question.
The “Error loading document: LinearParser Version: 11.2” suggests that there may be an issue with the specific PDF file you are trying to open. This could be due to corruption in the file, unsupported features within the PDF, or a problem with how the document is structured, especially if it is linearized (optimized for web viewing).
Some things you can try:
- Verify if the PDF file is corrupt by opening it with another PDF viewer to see if it displays correctly.
- Check if the PDF file uses any specific features or elements that might not be supported by the current version of your SDK.
- Try using a different version of the Apryse SDK to see if the issue persists, as there might be updates or fixes in newer versions.
- Re-save or re-create the PDF file using a different tool or method to ensure its structure is correct.
- Enable detailed logging in your application to gather more information about where the error occurs when the file is being parsed.
Here are some resources that might help you:
- PDFTron API Documentation – Understand the API methods and how they handle different PDF structures.
- Error Handling Guide – Learn about common errors and how to troubleshoot them.
- Getting Started with Apryse SDK – Ensure your setup and integration are correct.
- PDF Linearization Guide – Learn about linearized PDFs and potential issues related to them.
Hopefully, this helps you solve your problem while you wait for a human to get back to you.
1 Like
Thank you for reaching out!
This appears to be a document specific issue, possibly meaning a corrupted document.
To be able to investigate this further, could you share a few things?
- The input PDF, so we can investigate further why this may be happening.
- Can you confirm if any other PDF viewer is able to open this document? If so, which one(s)?
If you don’t feel comfortable sharing the PDF on the forums, you can open a ticket with us directly at https://support.apryse.com
Thank you for your patience while we look into this.
1 Like
The issue happens intermittently on intial loading of PDFs. Once this error is shown, if the user refreshes the page and tries to reopen, then the pdf loads normally. Can you please let me know, what could be the issue?
Sorry can not share the document.
1 Like
Could you check your web console to see if there are further error messages being reported?
Just to confirm, does this happen with multiple PDF’s or is this a few select PDFs you are experiencing this with?
As well, I see that you are using version 11.2 of our WebViewer, could you try updating to our latest version to see if this resolves the issue? You can grab a copy here: Apryse Developer Portal
1 Like
