Font change in conversion from PDF to .docx

Product: Apryse SDK Node

Product Version: 10.6.1

Please give a brief summary of your issue:
Template conversion from PDF to .docx skews the document font and formatting

Please describe your issue and provide steps to reproduce it:
We use the Apryse for pdf document generator and then we use it to convert the generated pdf to a .docx document. The issue we are having is that the initial .docx document we use as a template has one font, the generated pdf has another and when we convert it to a .docx, it has a mixture of different fonts and font sizes.

Please provide a link to a minimal sample where the issue is reproducible:
https://firebasestorage.googleapis.com/v0/b/vegabymypocketcounsel.appspot.com/o/templates%2Fnon-disclosure-agreement%2Ftemplate.docx?alt=media&token=6f498447-ecb3-4b2c-9684-f09a4bd73522 (template)

https://firebasestorage.googleapis.com/v0/b/vegabymypocketcounsel.appspot.com/o/files%2F-NkW23OXlMMqi5Wd6EW4%2F-NscAVhqrQlIHaOQ3Eok.pdf?alt=media&token=98baac9c-a1c6-4264-a524-ceaa16b8aa2e (generated pdf example)

https://firebasestorage.googleapis.com/v0/b/vegabymypocketcounsel.appspot.com/o/files%2F-NkW23OXlMMqi5Wd6EW4%2F-NscAdLWpgaha_fWIOBz.docx?alt=media&token=5788c82a-f087-43ce-8892-b2a8682359a5 (Generated Converted .docx Example)

Any response on this one? I have a similar font situation I’m trying to troubleshoot. I was trying to understand if there’s a font resource that I need to supplement to ensure font conversions work properly.

Unfortunately no, the original poster never responded when we contacted them. I suggest you either create a new forum post on your specific issue or submit a ticket to our support portal.
https://support.apryse.com/support/tickets/new