Font mismatch in DOCX file when viewed in WebViewer

Technical Support WebViewer
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1

WebViewer Version: 11.3.0

Do you have an issue with a specific file(s)? yes
Can you reproduce using one of our samples or online demos? yes
Are you using the WebViewer server? yes
Does the issue only happen on certain browsers? no
Is your issue related to a front-end framework? yes
Is your issue related to annotations? no

Please give a brief summary of your issue:
When the attached DOCX file is opened in the WebViewer, the fonts are not rendered correctly and do not match the original document.

The image below compares the WebViewer rendering with the original DOCX file opened in Microsoft Word, highlighting the font differences.

image
image1146×698 54.1 KB

Please provide a link to a minimal sample where the issue is reproducible:

Font test.docx (13.3 KB)

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3

Hello Priya,

Thank you for contacting WebViewer Forums.

WebViewer will automatically use substitute fonts if a document does not contain any embedded fonts which is apparent with the attached docx file you have provided. In order to correctly render and use the correct fonts, please see this documentation for more information: Self serving substitute fonts | Apryse documentation

Regards,
Luke

1 Like