Getting PDFtron watermark even with valid license key

Technical Support WebViewer
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1

WebViewer Version: 11.5.0

Is your issue related to a front-end framework?
— Using Angular (not sure if related to the framework or not)
Is your issue related to annotations?
— No

Please give a brief summary of your issue:
Getting PDFTron watermark despite having valid license key.

Please describe your issue and provide steps to reproduce it:

I am using valid license key to render PDFs,still i am getting pdftron watermark.Is there any way to fix this issue ?

Please provide a link to a minimal sample where the issue is reproducible:

Code of webviewer initialisation -

initialiseWebViewer(): Promise {
const webviewerConfig: WebViewerOptions = {
path: ‘../../wv-resources/lib’,
fullAPI: true,
licenseKey: this.pdfTronLicenceService.getLicenceKey(),
disabledElements: webviewerDisabledUIElements,
};

return WebViewer(webviewerConfig, this.viewer?.nativeElement);

}

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2

Hello, I’m AiRon, an automated tech support bot :robot:
While you wait for one of our customer support representatives, I can help you with your question.


It seems like you’re encountering an issue where the PDFTron watermark persists despite using a valid license key. This can happen due to several reasons, such as incorrect key usage or server-side issues.

Some things you can try:

  • Ensure that the license key is being correctly passed to the WebViewer initialization. Double-check the value returned by this.pdfTronLicenceService.getLicenceKey().

  • Verify that the license key is valid and not expired. Contact your licensing provider if unsure.

  • Make sure there are no typos or formatting issues in the key.

  • Check if the license key is being overridden elsewhere in your code.

  • Ensure your server is correctly configured to handle the license key. If you’re using WebViewer Server, ensure the server is running with the correct configuration.



Here are some resources that might help you:


Hopefully, this helps you solve your problem while you wait for a human to get back to you.

1 Like
3

Hello Ash,

  1. Are there any console/network errors?
  2. Can you provide your license key? You can send it to darian.chen@apryse.com

Best Regards,
Darian

1 Like
4

Hi now it is working fine somehow.

1 Like