Header items are shifting up and getting hidden

Technical Support
1

Product:
Webviewer
Product Version:
10.9.0
Please give a brief summary of your issue:

Hello,
I am using the webviewer 10.9.0 version and i am seeing an issue with Header Items getting hidden.
Once the pdf file is loaded in the viewer when i click on down arrow or the right arrow for two time the header items is getting shifted and hidden.
I was able the reproduce the same in Apryse WebViewer Demo: JavaScript PDF Viewer Demo

Same issue is happening with my application.

Please describe your issue and provide steps to reproduce it:

  1. Upload the file.
  2. wait for the file to load.
  3. Once the file is loaded click down arrow button in keyboard (or) click the right arrow button two times .

image
image1911×320 69.2 KB

same issue with my application Header items are getting hidden.

Can you please help me on this?

Thanks,
Thousif

1 Like
2

Hello Thousif,

I was unable to reproduce this issue on our Showcase. I tried using the default file and loading a new one as well. I tried clicking down and right arrow in both instances.

Here is a video of my attempt: Video

Please let me know of any steps or configurations I may be missing.

Best Regards,
Darian

1 Like