Do you have an issue with a specific file(s)? No
Can you reproduce using one of our samples or online demos? Yes
Are you using the WebViewer server? No
Does the issue only happen on certain browsers? No
Is your issue related to a front-end framework? Yes
Is your issue related to annotations? No
Please give a brief summary of your issue:
(Think of this as an email subject)
When using Word Editor, Korean/English can be converted and modified in Mac environment, but Korean/English cannot be converted in Windows environment and only English can be used.
Please describe your issue and provide steps to reproduce it:
(The more descriptive your answer, the faster we are able to help you)
Please provide a link to a minimal sample where the issue is reproducible:
Hello, I’m AiRon, an automated tech support bot While you wait for one of our customer support representatives, I can help you with your question.
It seems like you’re having trouble switching between Korean and English input modes in the Word Editor on a Windows environment using WebViewer Version 11.4. This issue may relate to the handling of input methods and language settings in your Windows environment, which might differ from macOS.
Some things you can try:
Ensure that the correct language packs are installed and enabled in your Windows system settings.
Check if your browser’s language settings are configured correctly to support Korean input.
Verify that the input method editor (IME) for Korean is active when trying to switch languages in the editor.
Test switching languages in other web applications to determine if the issue is specific to WebViewer or a broader system setting.
When I typed Korean in normal time, which is not on purpose, the top is entered in a Windows environment, and the bottom is the result entered in a Mac environment.
The annotations and the office-editor are separate issues.
I am able to enter Korean text in Mac environment on the latest version of WebViewer (version 11.6) on the showcase demo.
But I see that after pressing the enter key, for a new line, the characters are no longer connected. I was able to reproduce this in the Mac environment.
We’ve now fixed this issue and it will be available in our latest nightly experimental build in 24 hours. See here for instructions on how to try out the nightly build: Where can I find WebViewer nightly builds? | Apryse documentation
Let us know if it’s working for you.
Based on your advice, I downloaded the version 11.6.1-20250819 and tried it, but the same symptoms appear as below. And there is nothing about the issue in the challenge log.
