I'm not able to highlight the first page of my pdf in my app using webviewer, while it works fine in pdfnet demo website

WebViewer Version:

Do you have an issue with a specific file(s)?
Can you reproduce using one of our samples or online demos?
Are you using the WebViewer server?
Does the issue only happen on certain browsers?
happens on all, i checked chrome and edge.
Is your issue related to a front-end framework?
Is your issue related to annotations?
Please give a brief summary of your issue:
(Think of this as an email subject)
I’m not able to highlight anything on 1st page for a specific pdf in my web app which is using webviewer to render and highlight pdfs, this pdf works well in the sample and demo web apps you guys have.

Please describe your issue and provide steps to reproduce it:
(The more descriptive your answer, the faster we are able to help you)
It only occurs in the app im building, I can show it to you guys over a call.

Please provide a link to a minimal sample where the issue is reproducible:
Not possible as it’s an app only to be accessed by my organization’s folks.

Thank you for posting the incident to our forum. We will provide you with an update as soon as possible.

Hello @pranjulkhirwar075 ,

Before we have a call could you provide some information regarding the issue you are facing? It can be difficult to debug an issue live on a call so it would be more efficient if you could provide me with this information first.

To investigate further, please provide the following:

  1. Source input file
  2. JavaScript console output showing all warnings and errors.
  3. Network panel showing all failed network traffic
  4. WebViewer constructor, including all options defined, and code used to load files.
  5. SDK version number: Version-number | Apryse Documentation
  6. Are you able to reproduce the issue on our latest release (Version 10.9)?

Best Regards,
Jacob Romano Carlsen
Web Development Support Engineer
Apryse Software Inc.