Internal error every file

hi. i downloaded c#, c++ and even standard alone exe pdf to word module and i get “Internal error”
it not working even on pdftron example file.
what should i do?

Hello, I’m Ron, an automated tech support bot :robot:

While you wait for one of our customer support representatives to get back to you, please check out some of these documentation pages:


Message: Internal error
Conditional expression: exit_code == 0
Version : 9.1.0-f7d9a2419
Platform : Windows
Architecture : x86
Filename : BclPdf2Word.cpp
Function : trn::PDF::PDF2Word::DoConvert

I see you are running the 32-bit version of our SDK. Please note that the Word2PDF module is only 64-bit, and will require the 64 bit version of the SDK.

Could you please try using the 64 bit version and let us know if you are still experiencing the issue?

Thank you.

hi. thanks for reply
actually i want to use your sdk in Linux ubuntu. i test your sdk in other software. it was ver4. how can i download your ver4 sdk for ubuntu?


If you are looking to use the SDK in Linux, you can refer to the getting started guide here. Depending on the language and framework you are looking to use, you will need to download the appropriate SDK.

Please let me know if you have any further questions.