Please give a brief summary of your issue: Issue with table contents not being rendered in webviewer post upgrade
Please describe your issue and provide steps to reproduce it:
Upgraded to v11 and finding table contents in docx not being rendered in doc when viewing in webviewer. Reproduced the issue with the same doc in the demo environment.
Steps to Reproduce:
Upload the attached document to the demo environment
Scroll to view table contents
Table is blank
Open doc in word desktop and the table contents are visible
Downgraded to version v10.11.0 locally and the table contents are viewable again in the webviewer
Appears to be a regression between these 2 versions.
Can provide example doc to reproduce issue privately.
Hello, I’m AiRon, an automated tech support bot While you wait for one of our customer support representatives, I can help you with your question.
It seems you’re experiencing an issue where table contents in a DOCX file are not rendering correctly in WebViewer after upgrading to version 11.5.0. This could be related to changes in how WebViewer handles DOCX files between these versions.
Some things you can try:
Verify if there are any specific DOCX loading options that need to be adjusted in version 11.5.0.
Check if there are any known issues or patches related to DOCX rendering in the release notes for version 11.5.0.
Consider testing with different table structures or content to identify if the issue is specific to certain DOCX features.
Reach out to Apryse support with a minimal reproducible example if the issue persists.
To investigate further, we would require a sample document. Please open a ticket through our support portal for privacy if it is file sensitive: Submit a ticket : Apryse
