Issue while trying to click highlighted word

Technical Support
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1

Product: WebViewer Version: 10.11.0

Product Version: 10.11.0

Hello Team
I am facing this issue while trying to select highlighted word.
I will mention the steps to reproduce the issue.

  1. I went to the demo of pdftron provided with existing document.
  2. I select any text in the document.
  3. I highlight the text using the icon available in the popup.

Issue faced

  1. When i click on the popup i see a tooltip appear for comment which i think should only appear when i hover over the icon as it is for others buttons.
  2. When i start to scroll up and down i see the popup appear and disappear which i think is an issue.

Regards

2

Hello Ashish,

Can you reproduce the tooltip popup issue on our Showcase? I’m not quite sure what you mean by "When i click on the popup i see a tooltip appear for comment " Could you provide a video of this?

image
image800×420 46.2 KB

The popup disappearing as you scroll is actually the expected behavior. Once you stop scrolling it should reappear.

Best Regards,
Darian

3

Hello @darian.chen

Steps to reproduce

  1. click on the highlight icon
  2. highlight any text
  3. click on it

we will notice the popup come up at the same time the tooltip for comments will show up
image

This tooltip came up without me hovering over the comment section

Now if I try to scroll up and down I see the popup appear and disappear at the same time the tooltip image which I have attached also appear and disappear.

Can you please try these steps from your end.

Thanks

4

Hello Ashish,

Thank you for the clarification.

I was able to reproduce this. It does not seem like the expected behavior. I have submitted a report about this issue.

Best Regards,
Darian

5

Hello @darian.chen

Thank you for reporting the issue .
I wanted to know if we can expect the fix by the next version.

Regards

6

We don’t have an ETA unfortunately.