Issues with Core.setCustomFontURL

Technical Support Apryse SDK
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1

Hi,

I’m having issues with making setCustomFontURL working.
I have PDF that has fonts that are typically not found on clients machines and we still want the PDF to render correctly.

It is my understanding that this can work with setting Core.setCustomFontURL pointing to our font server.
I followed the instructions from the website how to set it up, but I don’t see any requests to fonts.json file or to the fonts provided.

Fonts are server over https so this should work according to documentation.

2

Hello,

Thank you for reaching out!

To be able to investigate further, are you able to share a few things:

  1. Which product is this for such WebViewer, Apryse SDK, etc.
  2. An example input document
  3. The resulting output document
  4. The Code and Settings used to generate the output document from the input.

If you would like to not share any of these here, you can create a support ticket at https://support.apryse.com/

Thank you for your patience while we look into this.

3

Yes, I opened support ticket so I can share data with the team :slight_smile: