Multiline Form Fields: Appearance-Streams wrong generated on iPad

Technical Support WebViewer
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1

WebViewer Version: 11.13; 12.0.1

Do you have an issue with a specific file(s)?
No, appears to happen on every file with a multiline Form Field.

Can you reproduce using one of our samples or online demos?
Yes, i can reproduce the problem on https://showcase.apryse.com

Are you using the WebViewer server?
No

Does the issue only happen on certain browsers?
Safari on iOS and MacOS; Edge on Windows is working fine.

Is your issue related to a front-end framework?
No

Is your issue related to annotations?
Form Fields

**Please give a brief summary of your issue: **
As soon as we have a multiline form field within our PDF and a user is adding more than one line, after each first charakter after the first line (second line and ongoing) a line break is added.

Expectation after editing (Screenshot from Edited Windows.pdf):

image
image399Ă—247 4.88 KB

Actual rendering after editing (Screenshot from Edited iPad.pdf):

image
image579Ă—325 5.8 KB

Please describe your issue and provide steps to reproduce it:

  • Go to https://showcase.apryse.com with MacOS or iPad
  • Select Form Filling as Features to test
  • Choose the attached Original.pdf for editing
  • Now write the following in the form field:
Test 1
Test 2
Test 3
  • Select “Download” via the Menu
  • Now the representation in the browser looks right (i think safari is rendering the appearance for itself in this case); but it isnt!
  • Download the file or send it via EMail to a Desktop PC and Open the file - as you can see the appearance of the text is broken

Original.pdf (6.1 KB)
Edited iPad.pdf (10.4 KB)
Edited Windows.pdf (10.4 KB)

1 Like
3

Hi there,

Thank you for reaching out and reporting this issue.

I was able to reproduce the issue with the steps provided and have added this to the backlog for the product team to review. We will let you know when we have additional information.

In the meantime, could you please share the impact of this issue for the product team to evaluate the priority?

Best regards,

Kevin

1 Like
4

Hi Kevin,

the issue is not stopping us from working with the WebViewer, but as we heavily depend on pdf forms and also multiline cells in combination with iPads it is a very unpleasent problem.

So i would rate the impact somewhere between middle and high.

Thank you

1 Like