Non-informative error with docx conversion

Technical Support Apryse SDK
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1

I’m getting this error when trying to convert a docx file to PDF

Exception:
Message: Unexpected layout error during conversion: m_state != eWaitingOnChild && m_state < eComplete
Conditional expression:
Version : 11.2.0-9aa91ee6a2
Platform : Linux
Architecture : Arm
Filename : FlowToPDFConversion.cpp
Function : PDF::DocxConversion::Convert()
Linenumber : 201
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2

This could indicate a corrupt input file. Are you able to open the Word document in a viewer like Microsoft Office or LibreOffice? I’ll need some additional details to reproduce this in our environment and investigate. Can you send me the following information so I can do so?

  1. Input file(s)
  2. Generated output file(s) - If any
  3. Code and settings used to generate (2) from (1)
  4. Screenshots showing the output, and clearly indicating what you expected to get instead, and also clearly indicating the application/browser being used to view.
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