On downloaded file comment box position is not correct

[rishumishra2001]

Product: Web viewer

Product Version:11.0.4

Please give a brief summary of your issue:
On downloaded file comment box position is not correct

Please describe your issue and provide steps to reproduce it:
(The more descriptive your answer, the faster we are able to help you)

Please provide a link to a minimal sample where the issue is reproducible:

[system]

Hello, I’m AiRon, an automated tech support bot
While you wait for one of our customer support representatives, I can help you with your question.

It sounds like you are experiencing an issue where the position of comment boxes in your downloaded PDF files does not match their position in the WebViewer. This kind of discrepancy can happen due to differences in how annotations are rendered in WebViewer versus how they are saved in the PDF format.

Some things you can try:

• Ensure that you are using the latest version of WebViewer, as newer versions may have fixes for annotation issues.


• Check if custom appearances are being used for annotations, as this could affect how they appear in the downloaded file.


• Verify that the XFDF string you are exporting and importing is correctly formatted and includes all necessary position data.


• Test the annotations using different PDF viewers to see if the issue is consistent across applications.

Here are some resources that might help you:

• Custom PDF annotation appearances: This guide will help you understand how custom appearances work and how they might affect annotation positions.


• Annotate videos: While this is for video annotations, it provides insights into how annotations are managed, exported, and imported.


• Download WebViewer’s JavaScript library: Ensure you have the correct and latest version of the library for optimal performance.


• Rotating pages in PDF using JavaScript: If page rotation is involved, this guide explains how to manage it within WebViewer.

Hopefully, this helps you solve your problem while you wait for a human to get back to you.

[rishumishra2001]

I have tried with updated version 11.5.0

[darian.chen]

Hello Rishu,

Thank you for contacting us.

It looks like you are using Chrome to view the PDF. This is an issue with Chrome and not WebViewer. Your PDF likely has an internal rotation causing the comment to be rotated. If you add a comment on a rotated PDF using another software such as Adobe, you can also see this behavior in Chrome as well.

Best Regards,
Darian

[rishumishra2001]

But when download it from Show and open the file in chrome it is showing correct.

[darian.chen]

Could you provide the file you testing on the Showcase?