one document is not loading using below code, but it is loading when choosing using open file option.

Technical Support
1

Product: @pdftron/webviewer

Product Version:^11.7.1

one document is not loading using below code, but it is loading when choosing using open file option.

const file = this.filesQueue[this.currentFileIndex];

this.file = file;

const fileAsBlob = new Blob([file], { type: file.type });

await this.viewerInstance.UI.loadDocument(fileAsBlob, { filename: file.name, extension: this.file.name.split(‘.’).pop(),cacheKey: `1234-${new Date().getTime()}` });

2

Hello Lokesh,

Thank you for contacting Apryse Forums.

This sounds file specific based on your description. Could you provide the document?

You can upload here: 180895

Best Regards,

Darian

3

Thanks for the quick replay. Uploaded the document, can you please check.

4

Hello,

Are there any console/network errors when loading this file? Have you ensured that the extension provided in the loadDocument call is “docx”?

Best Regards,

Darian

5

Hello,

No console/network errors. the extension provided is “docx” only.

6

Hello Lokesh,

I’ve been able to successfully load that file as a blob. Could you provide a basic sample project to help reproduce the issue? You can upload the project to that I provided earlier.

Best Regards,

Darian