Playing the Video after Leaving an Annotation Pauses the Video

Technical Support WebViewer
, ,
1

WebViewer Version: 8.12.0

Do you have an issue with a specific file(s)?

  • Video files

Can you reproduce using one of our samples or online demos?

  • Yes

Are you using the WebViewer server?

  • No

Does the issue only happen on certain browsers?

  • No

Is your issue related to a front-end framework?

  • No

Is your issue related to annotations?

  • Yes

Please give a brief summary of your issue:
After adding the annotation to the video, the video stops playing after a couple of seconds

Please describe your issue and provide steps to reproduce it:

  1. Open a video in PDFTron
  2. Pause a video
  3. Add a note to the video (you can change the color of a note)
  4. Play the video

Expected Results:
Video plays from where the note was left all the way through

Actual Results:
Video pauses after a couple of seconds

Here is a video of a bug - https://www.dropbox.com/s/cx3wrq6ehtflsmm/Pdftron_bug.mov?dl=0

2

Link to video - https://www.dropbox.com/s/gk1ut19o8dqxec8/PDFTron_bug.mov?dl=0

3

Thank you for sending this issue.

I will investigate and inform you on the results.

Best,
Will

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