WebViewer Version: 10.6
Do you have an issue with a specific file(s)? No
Can you reproduce using one of our samples or online demos? No
Are you using the WebViewer server? No
Does the issue only happen on certain browsers? No
Is your issue related to a front-end framework? No
Is your issue related to annotations? Yes
Please give a brief summary of your issue:
Possible “annotationChanged” event handler intermittently not triggering
Please describe your issue and provide steps to reproduce it:
Good day. We getting reports in our production that sometimes after the user puts in a comment on a newly created annotation and clicks save, the user will later return to the WebViewer page and find the comment on the annotation is gone.
So far, we have determined that our API endpoint responsible for saving changes to annotations were not invoked as we have no logs of it being called around the timestamps of these reports. This API endpoint will only get invoked under the attached handler to “annotationChanged”.
Our support team is still trying to find out how exactly to replicate the issue being reported but in the meantime, I would like to ask if a similar issue has been reported and maybe addressed in the past or perhaps something like this has been addressed as of WebViewer 10.8?
Thank you very much!
Please provide a link to a minimal sample where the issue is reproducible: