Print in mobile salesforce

Technical Support
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1

Product: Apryse Webviewer (Salesforce)

I am using custom print button to print the PDF which is in salesforce environment.

instance.UI.printInBackground({
includeAnnotations: false,
includeComments: false
});

This works well in desktop but does not in mobile devices. Are there any restrictions on mobile?

Thanks,
Kishor

3

Hello @slowandreverbsoul ,

Thank you for posting on our forum.

To diagnose further we require the following information:

  1. What do you mean by “does not work well”? Does WebViewer fail to print the document? Is there any impact on functionality? Feel free to provide a demo video reproducing the issue.
  2. WebViewer constructor with all options
  3. Does this issue occur when using embedded print? https://docs.apryse.com/web/guides/print/overview#embedded-printing
  4. JavaScript console output showing all warnings and errors.
  5. Network panel showing all failed network traffic
  6. Can you reproduce the issue using our sample? webviewer-samples/webviewer-salesforce at main · ApryseSDK/webviewer-samples · GitHub
  7. Does the issue with all mobile devices, or is it specific to certain OS / browsers (iOS vs. Android, Chrome vs. Firefox, etc.)
  8. SDK version number: Finding Your WebViewer Version Number | Apryse documentation

Best Regards,
Jacob Romano Carlsen
Web Development Support Engineer
Apryse Software Inc.