Problem with our new license key

Product: PDFTron [View, Annotate, Measurements and Layers & Performance Packages] WebViewer SDK

Product Version: 8.12.0

Please give a brief summary of your issue:
Error when loading component with the license key

Good morning,

We have just received our license key but it does not work and we have an error “Message: Bad License Key. PDFNet SDK will work in demo mode.”
I followed the following documentation (License key exception) but everything seems OK as far as our code is concerned.
The component works fine without a license key.

Would it be possible to get help on this?


Thanks, it looks like there was an error in generating your key, and a new one has to be issued. The licensing team will send an updated key soon to your company.

Good morning,

We haven’t received anything since your last message. Do you have any news on the subject?


I was told it was sent out. Perhaps the email got spammed. I followed up with my colleague’s and you should get an update soon.