Server connection error. Please check your internet connection

Technical Support
1

Product: PDFTron SDK (.Net Framework)

Product Version: 9.2.0-91be0af529
Platform : .Net Framework
Architecture : AMD64

Please give a brief summary of your issue:
Getting an exception when trying to call PDFTron.Initialize() - “Server connection error. Please check your internet connection.”

Please describe your issue and provide steps to reproduce it:
Running on IIS App through a VM on Azure. Getting an exception when trying to call PDFTron.Initialize() - “Server connection error. Please check your internet connection.”

Service starts every 5 minutes to produce PDFs. Custom license.

Please provide a link to a minimal sample where the issue is reproducible:

2

Thank you for contacting us about this. I see that you have a PWS license. Does this issue occur all the time, or just sometimes? Based on the error, it seems the SDK is unable to connect to PDFTron servers. Could you make sure that the SDK has the ability to connect to our servers in your VM?

In addition, we also recommend that you upgrade to the latest version of the SDK.