Showing background color on signature with latest sdk (11.7.1)

Technical Support WebViewer
, ,
1

WebViewer Version:11.7.1

I have applied signature on the pdf file using latest SDK 11.7.1 , but signature is showing some background color on signature as you can see in the below image.

image
image1278×584 146 KB

It was working fine in 11.3.0 SDK. This issue exists with latest SDK.(11.7.1)

2

Hello, I’m AiRon, an automated tech support bot :robot:
While you wait for one of our customer support representatives, I can help you with your question.


It seems like you’re experiencing an issue with a background color appearing on signatures using the latest version of the SDK. This could be related to how the signature appearance is being handled or rendered in the newer version.

Some things you can try:

  • Check if there are any changes in the appearance settings for the signature in the new SDK version.

  • Ensure that the signature appearance settings are configured correctly, especially if you are using custom appearances.

  • Try using the default signature appearance to see if the issue persists.

  • Review the documentation for any updates or changes in the digital signature API that might affect appearance.



Here are some resources that might help you:


Hopefully, this helps you solve your problem while you wait for a human to get back to you.

3

This issue appearing in the 11.5.0 as It is working fine in 11.4.0. I also got a error on console like

image
image1749×153 6.41 KB

4

Hi there,

You can disable signature widget highlighting via the disableWidgetHighlighting API:

The console error message is another issue. Please double check the javaScript actions for the widgets:

best regards,
Kevin