"Sign here" is printed although it shouldn't

Technical Support WebViewer
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1

WebViewer Version: 12.0.1

Do you have an issue with a specific file(s)?
No

Can you reproduce using one of our samples or online demos?
Yes (https://showcase.apryse.com)

Are you using the WebViewer server?
No

Does the issue only happen on certain browsers?
No

Is your issue related to a front-end framework?
No

Is your issue related to annotations?
Signature Widget Annotations

Please give a brief summary of your issue:
“Sign here” is printed when field isn’t signed

Please describe your issue and provide steps to reproduce it:
We have a bunch of Documents where we have fields for signing. The form fields are highlighted in the browser as you can see here:

image
image640×846 87.7 KB

When using the normal print-function of the WebViewer the highlighting of the form fields is gone (that is as it is expected), but the “Sign here” text for the signature fields are still there - which in my opinion shouldn’t, see the following screenshot:

image
image669×879 86.8 KB

Steps to reproduce:

Note: We also tested useEmbeddedPrint(true), which isn’t printing “Sign here” but in this case the picture isn’t printed.

Test_signing.pdf (131.8 KB)

1 Like
3

Hello Christian,

Thank you for contacting WebViewer Forums.

WebViewer print generally captures the rendered UI view. In this case, the “sign here” elements are captured as part of the print. If you are looking to remove this element, there are a couple of options:

  1. Using the download button rather than print
  2. Calling a custom function that would remove the element from the document before printing.

Let me know if this works for you or if you have any additional questions or concerns.

Regards,
Luke

1 Like