Signature Always Displaying In Fillable PDF

Technical Support WebViewer
, , , ,
1

WebViewer Version: 8.4.0

Do you have an issue with a specific file(s)? no all file
Can you reproduce using one of our samples or online demos?

image
image641×808 103 KB

please see video: RPReplay_Final1726460907.MP4 - Google Drive

Are you using the WebViewer server? no
Does the issue only happen on certain browsers? chrome on Chrome v128.0.6613.98( using an iPhone 14 that’s running iOS 17.6.1.)
Is your issue related to a front-end framework? nuxt
Is your issue related to annotations?

Please give a brief summary of your issue:
(Think of this as an email subject)
when signing on the draw popup, the signature still displays on screen

Please describe your issue and provide steps to reproduce it:
(The more descriptive your answer, the faster we are able to help you)09
)

Please provide a link to a minimal sample where the issue is reproducible:

2

Hello @anh.ho.trung,

Thank you for posting on our forum,

To diagnose further we require the following information.

  1. Are you able to reproduce the issue using our latest release (Version 10.12)?
  2. JavaScript console output showing all warnings and errors.
  3. Network panel showing all failed network traffic
  4. Can you reproduce the issue using our samples (especially on our site)? You can find our Nuxt.js sample project here: GitHub - ApryseSDK/webviewer-nuxtjs-sample
  5. WebViewer-related code, including the WebViewer constructor with all options defined, as well as any code related to signatures.

Best Regards,
Jacob Romano Carlsen
Web Development Support Engineer
Apryse Software Inc.