Sometimes webviewer canvas does not fit on zoom in and zoom out

Technical Support WebViewer
,
1

WebViewer Version: 8.10

Do you have an issue with a specific file(s)? NO
Can you reproduce using one of our samples or online demos? NO
Are you using the WebViewer server? NO
Does the issue only happen on certain browsers? NO
Is your issue related to a front-end framework? NO
Is your issue related to annotations? NO

Please give a brief summary of your issue:
PDF not resizing on zoom in and zoom out

Please describe your issue and provide steps to reproduce it:
When I click repeatedly zoom in and zoom out sometimes the page of the pdf file doesn’t fit to the percentage specified in the zoom tool and the page looks incomplete and left blank spaces.

Please provide a link to a minimal sample where the issue is reproducible:

Capture3
Capture3857×658 85.8 KB

Capture4
Capture4918×635 114 KB

Capture
Capture942×600 108 KB

Capture2
Capture2916×617 56 KB

Thanks for your support

2

Hi,

Could provide a link to a minimal sample where the issue is reproducible so that we can investigate? Thanks.

Wanbo

3

The only thing I can share with you is a short video of the issue, sorry.

4

Hi,

Could you try upgrading to the latest WebViewer version (8.12) and see if the issue still happens? Thanks.

Wanbo