Ticked checkboxes are not shown when rendering PDF in WebViewer

Technical Support WebViewer
1

WebViewer Version:
10.1.1

Do you have an issue with a specific file(s)?
Yes

Can you reproduce using one of our samples or online demos?
Yes

Are you using the WebViewer server?
No

Does the issue only happen on certain browsers?
No

Is your issue related to a front-end framework?
Yes

Is your issue related to annotations?
No

Please give a brief summary of your issue:
In the PDF file there are some ticked checkboxes that are not rendered as ticked in the WebViewer.

Please describe your issue and provide steps to reproduce it:
The problem can be reproduced in the WebViewer Demo page too (https://showcase.apryse.com/), by opening this PDF document.
Checkboxes.pdf (39.4 KB)

Please provide a link to a minimal sample where the issue is reproducible:
I’ve attached the file to this topic.

1 Like
3

Hello @gabor,

Thank you for posting on our forum.

Using the file provided, we were able to reproduce the behavior you were describing:

image
image1411Ă—555 46.7 KB

We have raised this to our backlog for our Product team to review.

We don’t have a timeline for when this issue will be worked on, but we will be sure to reach out once we have an update to provide.

Thank you for bringing this to our attention.

Best Regards,
Jacob Romano Carlsen
Web Development Support Engineer
Apryse Software Inc.

1 Like
4

Thank you for looking into this.

Regards,
Gabor

1 Like
5

Hello @gabor,

After some investigation from our development team we wanted to share our findings.

We found that the checkboxes in the document contain an appearance which is pointing to the “checked” state without updating the value.

Due to this, you may have inconsistent experiences across PDF viewers due to the value itself not being set correctly. Currently we do not support Widgets and appearances, hence why the checkboxes are not shown when you load the file into WebViewer.

How were these documents/fields created? Do you have any other files like this? If so, please provide them.

Best Regards,
Jacob Romano Carlsen
Web Development Support Engineer
Apryse Software Inc.

1 Like