Video Player not working with FLV, 3GP, MKV type of videos

Technical Support Apryse SDK
1

Product:
WebViewer Video
Product Version:
4.35.7
Please give a brief summary of your issue:
(Think of this as an email subject)
Want to play videos with format FLV, 3GP, MKV but its throwing error

Please describe your issue and provide steps to reproduce it:
(The more descriptive your answer, the faster we are able to help you)
Is there any way I can play FLV, 3GP, MKV types of video in Video Player? I don’t want annotations if it not support with videos but it should play all types of video as I can’t restrict my user for specific type of videos only.

Please guide on this issue.

Please provide a link to a minimal sample where the issue is reproducible:
Any type of videos

Thanks & regards,
Dgosai

2

Hello, I’m AiRon, an automated tech support bot :robot: While you wait for one of our customer support representatives, I can help you with your question.


It seems like you’re trying to play FLV, 3GP, and MKV video formats using WebViewer Video. Unfortunately, the WebViewer Video does not support these formats directly. The supported video formats are MP4, OGG, and WEBM. This means that you will need to convert your videos to one of these supported formats to use them with WebViewer Video.

Some things you can try:

  • Convert your FLV, 3GP, and MKV videos to MP4, OGG, or WEBM formats using a video conversion tool.

  • Integrate these converted videos into your WebViewer Video setup to ensure compatibility.

  • Consider setting up a server-side conversion process if you frequently receive unsupported video formats.




Here are some resources that might help you:



Hopefully, this helps you solve your problem while you wait for a human to get back to you.

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