Do you have an issue with a specific file(s)? ：No
Can you reproduce using one of our samples or online demos? ：Yes
Are you using the WebViewer server? ：No
Does the issue only happen on certain browsers? ：No
Is your issue related to a front-end framework? ：Yes
Is your issue related to annotations? ：Yes
Please give a brief summary of your issue:
(Think of this as an email subject)
cannot download if there is Japanese text with full-width spaces.
Please describe your issue and provide steps to reproduce it:
(The more descriptive your answer, the faster we are able to help you)
The issue occurs under the following conditions:
Free text annotations or Callout annotations
A full-width space exists at the beginning of a line . The Unicode for full-width space is “U+3000”.
The text is automatically wrapped within a rectangle
When these conditions are met, the download is not possible.
Please provide a link to a minimal sample where the issue is reproducible:
It can be reproduced by entering the following text as free text in the showcase.
" ・この行は全角スペースを入れ折り返したテキストです"
It seems that full-width spaces are being trimmed in the above text.
Please set the rectangle width so that it wraps in the middle of the above text.
Thank you for reaching out, I tried your steps in our sample environment here: JavaScript PDF Viewer Demo
And was unable to reproduce the issue where you cannot download. Can you provide additional steps to reproduce the issue, sample project, or sample file that can help reproduce the issue?
I have attached a text file containing a Japanese sentence that replicates the problem on showcase.apryse.com. Please wrap this sentence within the free text box. full-widthSpace.txt (116 Bytes)
Note that when pasting this text via copy & paste, I have confirmed that full-width spaces get trimmed. Hence, it seems necessary to input the full-width space directly within the free text box.
I am also link URL a sample video. At the 5-second mark, I paste the text, but the full-width spaces do not display. At the 17-second mark, I directly input the full-width spaces. After that, I try downloading, but it remains in the waiting state and does not proceed. To demonstrate that a normal download occurs quickly, I reload the screen at the 40-second mark and complete the download with no comments.
Thanks tgordon.
I am using Chrome.
I believe the issue can be replicated when using a PC that allows Japanese input.
Also, could you please explain the differences between the two demo sites, JavaScript PDF Viewer Demo and https://showcase.apryse.com/?
JavaScript PDF Viewer Demo Uses our nightly stable build of the most recent release, and has the most minimal changes to a default WebViewer environment, thus is best for reproducing bugs.
https://showcase.apryse.com The showcase demonstrates our product features, but is less likely to get the most recent build. This has quite a lot of environment changes to allow switching between features, but is great for testing specific features.
