Web Viewer takes long time to load in Internet Explorer 10

WebViewer Version : 8.6.1

Do you have an issue with a specific file(s)? no
Can you reproduce using one of our samples or online demos? yes
Are you using the WebViewer server? no
Does the issue only happen on certain browsers? yes IE
Is your issue related to a front-end framework? no
Is your issue related to annotations?no

Please give a brief summary of your issue:
(Think of this as an email subject)
The WebViewer is taking a long time to load in IE browser

Please describe your issue and provide steps to reproduce it:
(The more descriptive your answer, the faster we are able to help you)
can be produced in any IE browser

Please provide a link to a minimal sample where the issue is reproducible:
can be produced in any IE browser

Hello, I’m Ron, an automated tech support bot :robot:

While you wait for one of our customer support representatives to get back to you, please check out some of these documentation pages:


Would you be able to describe the WV taking a long time issue in IE10?

Yes on the initial load the application launched with the web viewer takes a long time and even halt the browser screen for some time.

What type of document are you opening in IE10? Can you describe how slow it is? Can you example with numbers?

Also, I wanted to remind you that, WV does not support IE10. We recommend avoiding IE10 at all costs.

Yeah, you are right its IE 11 actually not IE 10.