WebViewer does not display initial image on signed PDF

Technical Support
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1

Product: @pdftron/webviewer

Product Version: 10.2/10.3

Please give a brief summary of your issue:
WebViewer does not display initial image on signed PDF

Please describe your issue and provide steps to reproduce it:
I signed a PDF : signedpdf.pdf - Google Drive
As you can see fields :

  • ImageContractant1#1
  • ImageContractant1#2
  • ImageContractant2#1
  • ImageContractant1#2

There are visible on Adobe Reader, but not with your WebViewer
Is that a bug ?

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2

Thanks for reporting this issue!

It seems like the signatures were signed with an appearance that isn’t being shown for some reason. We will have to take a deeper look at the contents. In the meanwhile, could you share how this document or perhaps the signatures were generated?

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