Webviewer server complete job(pageinfo.json) Error


I am getting below error while viewing few files . I am not getting exactly what is the meaning of below error. Can you please help me out?
Error on console : WebViewer Server complete job (pageinfo.json) failed: unable to complete fetch of
Convert task exception: document layout failed: basic_string::substr

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Hi Roshni,

Can you please provide the problematic file that doesn’t load? I will try to reproduce the issue to see where it is coming from.

Best Regards,
Ahmad Moaaz
Software Developer
PDFTron Systems Inc.