Webviewer Server Password Protected PDF

Technical Support
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Product: Webviewer Server

Product Version: webviewer 8.10, webviewer server 2.0.0

Please give a brief summary of your issue:
Webviewer Server Password modal is not getting closed.

Please describe your issue and provide steps to reproduce it:

Password protected files are not viewable using webviewer server 2.0.0 and webviewer ui 8.9.0 only blank white pages are shown.

It works only with webviewer js 8.10 and webviewer server nightly_stable_release_2.0.0_2022 but password modal is not getting closed after submitting the password. Screenshot below. You can test it in sample page provided by pdftron.
Try this pdf file url: https://download.novapdf.com/download/samples/pdf-example-password.pdf

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When opened without webviewer server it is working in all previous versions also.

Please provide a link to a minimal sample where the issue is reproducible:

Demo Webviewer Server Sample from PdfTron: PDFTron Web Appliance

2

Hello,

Our apologies for the delay in our response.
Thank you for contacting us regarding WebViewer and reporting this issue!
We’ve added the issue to our backlog to be worked on in the future. We don’t have a timeline for when it will be fixed but if it does get fixed we’ll let you know when it’s available in an experimental build to test out and the estimated official release date.

Best,

Dandara Navarro
Web Software Developer
PDFTron Systems, Inc.