WebViewer Version: 10.11.0
WebViewer Server: 2.2.4
Do you have an issue with a specific file(s)? No
Can you reproduce using one of our samples or online demos? No
Are you using the WebViewer server? Yes
Does the issue only happen on certain browsers? No
Is your issue related to a front-end framework? No
Is your issue related to annotations? No
Please give a brief summary of your issue:
When loading a document with webviewer server in place loads a blank pages.
Please describe your issue and provide steps to reproduce it:
I’ve deployed the webviewer server to a GCP VM (8vCPU, 32GB RAM and 100GB storage) instance and when loading documents with “instance.UI.loadDocument” function it renders a couple of pages and then blank pages. It is also not rendering the pdf text layer of the loaded document. Both issues do not occur when removing webviewer server.
I see the following issues on the browser console:
and I don’t see any network errors.
What could be causing webviewer server to render blank pages?
Please provide a link to a minimal sample where the issue is reproducible: