WebViewer Video partial content size configuration

Technical Support
1

Product:
WebViewer Video

Product Version:
4.35.7

Please give a brief summary of your issue:
How to configure the size of partial download for the WebViewer video when viewing video files?

Please describe your issue and provide steps to reproduce it:
Some of our clients are experiencing sluggish video playback.
Is there a way to adjust the size for the partial content downloads of the file components when using the WebViewer Video?
The video files are streamed directly from an S3 bucket based on a presigned URL.

Regards,
Gabor.

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2

Hello, Iā€™m AiRon, an automated tech support bot :robot:
While you wait for one of our customer support representatives, I can help you with your question.


It seems like you are dealing with performance issues related to video playback in WebViewer Video. Adjusting the size of partial content downloads can help optimize streaming, but this typically involves server-side configurations rather than client-side adjustments within WebViewer Video itself.

Some things you can try:

  • Ensure your server supports HTTP Range Requests, which allows partial content delivery and can improve streaming performance.

  • Check if your server configuration allows you to specify the chunk size for video streaming.

  • Consider using a Content Delivery Network (CDN) to optimize video delivery and reduce latency.

  • Explore server-side configurations for video file streaming, such as configuring buffer sizes or optimizing the video encoding settings.



Here are some resources that might help you:


Hopefully, this helps you solve your problem while you wait for a human to get back to you.

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3

Hello Gabor,

Thank you for submitting your question.

Unfortunately, we do not have an option to configure the chunk size of each request.

Best Regards,
Darian

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