In the Docx Editor, the header of the Word file is displayed incorrectly

[rlaks5757]

WebViewer Version: 11.5.0

Do you have an issue with a specific file(s)?
Can you reproduce using one of our samples or online demos?
Are you using the WebViewer server?
Does the issue only happen on certain browsers?
Is your issue related to a front-end framework?
Is your issue related to annotations?

Please give a brief summary of your issue:
In the Docx Editor, the header of the Word file is displayed incorrectly.
(Think of this as an email subject)

Please describe your issue and provide steps to reproduce it:

heaer test.docx (52.3 KB)
The attached file contains only the header section of the DOCX file we use.

When the file is opened in the Docx Editor, the table height automatically shrinks, causing the text to be displayed incorrectly, as shown in the image below.

The attachment below is an image of the DOCX file when opened in the Docx Editor.

How can we resolve this issue?

(The more descriptive your answer, the faster we are able to help you)

Please provide a link to a minimal sample where the issue is reproducible:

[system]

Hello, I’m AiRon, an automated tech support bot
While you wait for one of our customer support representatives, I can help you with your question.

It sounds like you’re experiencing an issue with how headers are rendered in the Docx Editor using WebViewer 11.5.0. This can sometimes occur due to differences in how browsers render HTML and CSS, which the WebViewer relies on to display DOCX files.

Some things you can try:

• Ensure that you are using the latest version of the WebViewer, as there might be improvements or bug fixes related to DOCX rendering.


• Verify that the issue is not specific to a particular browser by testing the document in multiple browsers.


• Check if the issue persists when using the WebViewer server, as server-side processing might handle certain document structures differently.


• Consider modifying the header structure in the DOCX file to see if a simpler layout resolves the rendering issue.

Here are some resources that might help you:

• Download WebViewer’s JavaScript library - Ensure you have the correct version and setup of the library.


• WebViewer API Documentation - Explore the API documentation for methods that might help adjust rendering settings.


• File Attachment Annotations - Learn about handling annotations if they’re affecting your header rendering.


• Framework Agnostic Setup - Ensure your setup is correct, especially if you’re using a specific framework.

Hopefully, this helps you solve your problem while you wait for a human to get back to you.

[tgordon]

Hello rlaks5757,

It looks like this may be because of the font being used. Try serving the font by following this guide: Self serving substitute fonts | Apryse documentation

Best regards,
Tyler

[rlaks5757]

Thank you for your cooperation.

Regarding your answer, I received a reply from Word Editor the other day that Font File cannot be added, is it irrelevant?

How to set a custom font file?

Hi Rlaks, Thank you for your reply. I’m afraid there is no date to share yet. This is currently in review, and having feedback helps us in prioritizing and giving us a direction of what is needed. Thank you for your reply. I have added your feedback for the product team to review. I invite you to check the changelogs to see when this feature is released: Best Regards, Mickaël.

Regards,